Privacy Policy

This privacy policy sets out how Mainspring uses and protects any information that you give Mainspring when you use this website.

Mainspring is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with this privacy statement.

Mainspring may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What do we do with the information collected?

We will not pass your information on to 3rd parties or send spam e-mail. At no point do we keep any credit card information.

We may send out newsletters occasionally or e-mail to let you know about our latest products and services, however if you do not wish to receive these you can unsubscribe easily.

We fully conform with the requirements of the Data Protection Act, 1998 and the new GDPR EU Regulations that came into force on 25th May 2018.

Further detailed information is supplied on the privacy policy below:

1. Our guiding privacy principles

Mainspring Enterprises Ltd. is committed to upholding your privacy as a valued customer or user of our website. Any personal data about you that we collect, process or use (Data) is held securely and treated in accordance with this Policy. Whenever you give us Data, you are consenting to its collection and use as explained at the time of collection and in this Policy, including our use of cookies.

We run an active newsletter that goes out from month to month. Our aim is to keep you up-to-date with all the latest news and special offers that we feel may be of interest to you, however if you feel you no longer wish to receive email communications from us, you are able to opt out of them individually at any time (see section 4).

We do not store credit card details nor do we share customer details with any 3rd parties.

If you would like to contact us at any time with regard to this Policy or its contents please contact: Mainspring Enterprises Ltd. 13 Orton Enterprise Centre, Peterborough PE2 6XU

2. Disclosure of information

Mainspring Enterprises Ltd. can use your Data for any of the purposes disclosed in this Policy, or any other purposes disclosed in any separate communication.

In no case, unless obliged to do so by law, will Mainspring Enterprises Ltd. sell, rent, lease or otherwise share your Data with third parties, unless you have provided your specific, positive and unambiguous consent.

3. What we use your data for

Data about you provided will be used for the purposes described at the time of collection i.e. for the fulfilment of orders should you need to be contacted with regards to an unforeseen issue or for newsletters if you have chosen to receive these when you placed an order. However, when you supply us with your email address we will, in all of our communications to you, offer you the chance to opt in or opt out.

We do not send random marketing emails to personal email addresses (spam).

Under GDPR, we will continue to send relevant marketing emails after 25th May 2018 under the “soft opt-in” policy, for all email addresses gathered before this date, as these will have been exclusively from past customers who have ordered and provided their emails or have expressed a specific interest in purchasing from ourselves previously.

4. Opting out

You may at any time opt out of any Mainspring Enterprises Ltd. communication. If you wish to opt out of receiving communications please follow the unsubscribe links supplied at the bottom of all our email communications.

5. Maintaining the information we hold about you

Mainspring Enterprises Ltd. aims to keep the Data it holds about you accurate and up to date. If at any time you want to verify, update or amend any Data we hold about you or if you become aware of possible errors or inaccuracies in that Data, please contact us on sales@mainspring.co.uk

If you wish to opt out of further use of your Data for any purpose, please refer to Section 4 on Opting Out

We conform to the requirements of the Data Protection Act, 1998.

6. Security

Mainspring Enterprises Ltd. places great importance on the security of all Data supplied by customers. We have security measures in place to protect against loss, misuse or alteration of Data under our control, to the extent where all credit card information is not even kept by ourselves but by our external payment gateway. (depending on which payment method you use).

7. Cookies on Mainspring.co.uk

To make this site function properly, we sometimes place small data files on your computer, known as cookies. Most big websites or internet service providers do this too. Cookies help the site remember your settings preferences for how you want to view the site on your computer – so you don’t have to keep re-entering them whenever you come back to us.

Any page that has a Youtube video embedded will employ 3rd party cookies from Youtube for the purposes of accurately tracking the number of views a video has. No personal or identifiable information is collected.

We employ 3rd party cookies from Google to track general user behaviour to improve your user experience. No personal or identifiable information is collected.

How you can control cookies

You can control and/or delete cookies as you wish for details, see AboutCookies.org.

You can delete all the cookies already on your computer and you can set most browsers to block them being placed. If you do this, you may have to manually adjust some preferences every time you visit the site.

Mainspring Enterprises Ltd. does not use cookies for any other purpose than those presented here and does not use them to collect any personal data for any other purpose.

8. Notification of changes

We reserve the right to modify, alter or otherwise update this Policy at any time and users are encouraged to review this Policy from time to time. Any changes to the Policy will be highlighted and the previous Policy will be available on request for at least three months after the change has come into effect.

9. What Information do we collect
10. a) Personally Identifiable Information: We may collect personally identifiable information about you, such as your first name, phone number and email address, when you register with us or place an order. If you choose to purchase a product from us, our third-party payment processors will collect your payment information. Customer Data can be requested to be removed or changed from our database at any time by going to the “Contact Us” section of our site.

At any time, you may object to the processing of your personal data on legitimate grounds, except if otherwise permitted by applicable law.

1. b) Non-Personally Identifiable Information: Most of this is covered in the cookies section above. Usage data, referring/ exit pages and URLs, platform types, number of clicks, device used etc may be gathered with relevant 3rd parties to help them and us understand the usage patterns to help us best suit your needs and those of our partners. Non-Personally Identifiable Information may be stored indefinitely.
2. Data Retention

We only retain the personal data collected from a user for as long as it’s potentially needed for warranty or customer re-ordering purposes. In our experience this can be for a period of up to 3 years. However, if at any point you want it removed before then this can be requested as explained above.  Billing information is retained for up to 10 years, in line with accounting and taxation laws.